Terms of Service
1. Acceptance of Terms & Scope of Agreement
Please read these Terms of Service ("Terms") carefully before using the website located at gokratom.com (the "Site") or purchasing any botanical raw materials, capsules, liquids, or merchandise from GoKratom. These Terms apply to all visitors, registered account holders, retail consumers, wholesale clients, and others who access the Site.
If you do not agree with any part of these Terms, you must not access the Site or purchase any of our products. We reserve the right to revise or update these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Site following any posted changes constitutes your express acceptance of the revised Terms.
2. Strict 21+ Age Requirement & Mandatory Verification
By accessing the Site or placing an order, you represent and warrant under penalty of perjury that you are at least 21 years old. GoKratom employs automated third-party age verification software (including database validation of name, address, and date of birth) during checkout.
If automated verification fails or cannot conclusively determine your age, you will be required to submit government-issued photo identification (such as a Driver's License or Passport) prior to order fulfillment. Any fraudulent attempts to misrepresent your age will result in immediate cancellation of the order, permanent account termination, and forfeiture of payment processing fees.
3. Botanical Product Disclaimer & FDA Compliance Notice
All information provided on this Site, including product descriptions, alkaloid assay summaries, blog articles, and customer reviews, is provided solely for educational, historical, and botanical informational purposes. It is not intended as medical advice or as a substitute for consultation with a licensed medical practitioner.
Do not consume kratom if you are pregnant, nursing, taking prescription medications (particularly MAO inhibitors or central nervous system depressants), or have a history of liver disease or cardiovascular conditions. Always consult a physician prior to using any botanical product.
4. Restricted Shipping Jurisdictions & Legal Compliance
GoKratom strictly adheres to all federal, state, county, and municipal laws across the United States. We do not sell, ship, or transport Mitragyna speciosa products to any state, county, city, or municipality where kratom is banned or restricted by statute.
We do NOT ship to the following jurisdictions (this list is continuously monitored and updated in accordance with current state and local legislation):
| Jurisdiction Type | Restricted States / Regions | Restricted Counties & Cities |
|---|---|---|
| Prohibited States | Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin | Statewide restriction applies to all ZIP codes. |
| Prohibited Counties | Florida (Sarasota County), Mississippi (Union, Lowndes, Alcorn, Itawamba, Monroe, Prentiss, Tippah, Tishomingo, Calhoun, Pontotoc Counties) | All shipments to addresses within these specific county boundaries are blocked. |
| Prohibited Municipalities | California (San Diego City, Oceanside City), Illinois (Jerseyville, Alton), Colorado (Monument, Parker) | City-specific municipal ordinances prohibit receipt and distribution. |
| U.S. Territories / Military | Guam, Puerto Rico, Northern Mariana Islands, select APO/FPO addresses | Restrictions apply based on carrier regulations. |
It is the sole responsibility of the customer to ascertain and obey all applicable local, state, and federal laws in regard to the possession and use of any item purchased from GoKratom. Any order placed for delivery to a prohibited address will be automatically cancelled and refunded minus any merchant handling charges incurred.
5. Orders, Pricing, Billing, & Payment Terms
Order Acceptance: Receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. GoKratom reserves the right at any time after receipt of your order to accept, decline, or limit order quantities for any reason.
Pricing & Errors: All prices are displayed in U.S. Dollars ($ USD) and are subject to change without notice. In the event a product is listed at an incorrect price due to typographical error or pricing system error, GoKratom shall have the right to cancel orders placed for products listed at the incorrect price.
Payment Methods & Security: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), secure electronic checks (eCheck / ACH), and approved cryptocurrency transfers. All credit card transactions are secured with 256-bit SSL encryption and processed via PCI-DSS compliant payment gateways. We never store full credit card numbers or CVV codes on our servers.
6. AKA cGMP Standards & Third-Party Laboratory Testing
GoKratom is dedicated to maintaining the highest purity standards in the botanical industry. All our products are packaged in certified cleanroom facilities complying with the American Kratom Association (AKA) Current Good Manufacturing Practices (cGMP).
- Alkaloid Profiling: Quantitative HPLC testing for Mitragynine, 7-Hydroxymitragynine, Speciociliatine, Paynantheine, and related active alkaloids.
- Heavy Metal Screening: ICP-MS testing ensuring lead, arsenic, cadmium, and mercury levels remain well below USP safe consumption thresholds.
- Microbiological Screening: Aerobic plate count, yeast/mold, E. coli, and Salmonella testing via ISO 17025 accredited third-party laboratories.
Every bag, pouch, and bottle includes an explicit batch lot code allowing customers to view the independent Certificate of Analysis (COA) corresponding directly to that lot via our online portal.
7. Shipping, Delivery, & Risk of Loss
Fulfillment Timeframe: Orders placed before 2:00 PM EST (Monday through Friday, excluding federal holidays) typically ship the same business day. Orders placed after the cutoff or on weekends ship the next business day.
Free Shipping: Standard express shipping is free on retail orders totaling $50.00 or more (after discounts and promo codes are applied).
Risk of Loss: All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for items pass to you upon our tender of the package to the carrier (USPS or UPS). We provide tracking information for all shipments. If your package is lost or damaged in transit, please contact our support team within 7 business days of the projected delivery date to initiate a carrier investigation.
8. 30-Day Satisfaction Guarantee & Refund Policy
We stand behind the botanical quality of our harvest with a comprehensive 30-Day Customer Satisfaction Guarantee:
- Unopened Products: May be returned for a 100% full refund or product exchange within 30 days of the recorded delivery date.
- Opened Products: If you are not satisfied with a strain, you may return the package provided that at least 85% of the original product remains in the original packaging for a store credit or replacement.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, damaged in transit).
To initiate a return or exchange, contact support@gokratom.com with your order number and reason for return.
9. Permitted Use, Account Security, & Intellectual Property
You are granted a limited, revocable, non-exclusive license to access and make personal use of this Site. You may not download (other than page caching), modify, copy, reproduce, distribute, or create derivative works from any portion of the Site without express written consent from GoKratom.
All trademarks, trade dress, logos, images, botanical strain names, and text content are the exclusive intellectual property of GoKratom Botanicals LLC. If you create an account, you are responsible for maintaining the confidentiality of your account login credentials and password.
10. Disclaimer of Warranties & Limitation of Liability
THE SITE AND ALL PRODUCTS SOLD THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
IN NO EVENT SHALL GOKRATOM BOTANICALS LLC, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR INGESTION/USE OF ANY PRODUCTS PURCHASED HEREIN. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO GOKRATOM FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
11. Indemnification & Governing Law / Dispute Resolution
You agree to defend, indemnify, and hold harmless GoKratom Botanicals LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of any products purchased from us.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively through binding individual arbitration administered in accordance with the rules of the American Arbitration Association (AAA), waiving any right to participate in a class action lawsuit.
12. Contact Information & Legal Notices
For legal questions, compliance inquiries, wholesale terms, or official notices regarding these Terms of Service, please contact our compliance department: